Dear Mr. Ernenwein,

For our recent reunion in Boston, Mt. Washington and Nantucket, we were lucky enough to have assigned to us Bill Hoffman as our driver. I wanted to tell you how much we appreciated Bill’s good nature, competence and flexibility. He went a long way to making our travels a success. He was always willing to pitch in (we had a lot more luggage than he expected, especially from my European classmates, but he figured out how to solve that problem) and did it with good humor. He was always willing to change his schedule to meet our needs. Please thank him for us. We enjoyed his company for that week and he reflected well on your company.

Sincerely,
Alexander